#HELPD28646

Help Desk Analyst

2020-02-20
  • Organization

  • Lutheran Hospital of Indiana Lutheran Hospital of Indiana

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  • Part Time

Job Description

Provides support to end users on a variety of issues. Identifies, researches, and resolves technical problems. Responds to telephone calls, email and personnel requests for technical support. Documents, tracks and monitors the problem to ensure a timely resolution. Relies on instructions and pre-established guidelines to perform the functions of the job. Works under immediate supervision. Primary job functions do not typically require exercising independent judgment. Typically reports to a supervisor or manager. High School diploma or equivalent. Associate's degree in a related area preferred. At least 1 year of previous experience in the field or in a related area. Has knowledge of commonly-used concepts, practices, and procedures within a particular field.

Provides support to end users on a variety of issues. Identifies, researches, and resolves technical problems. Responds to telephone calls, email and personnel requests for technical support. Documents, tracks and monitors the problem to ensure a timely resolution. Relies on instructions and pre-established guidelines to perform the functions of the job. Works under immediate supervision. Primary job functions do not typically require exercising independent judgment. Typically reports to a supervisor or manager. High School diploma or equivalent. Associate's degree in a related area preferred. At least 1 year of previous experience in the field or in a related area. Has knowledge of commonly-used concepts, practices, and procedures within a particular field.
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