Support Services Specialist - Onsite

Job Description

Job Summary 

The Support Services Specialist maintains procedural standards for a multitude of processes in both host systems while ensuring Internal Audit Guidelines are being met, guided by Accounts Receivable Leadership and the objectives of the SSC. The position serves as a support liaison between internal users, vendors, and the Information Systems/Technology department and investigates and identifies the root cause of moderately complex user, application, and hardware issues. This position's goals are met through professional communication, confidentiality and adherence to HIPAA guidelines. The Support Service Specialist position is on-site at the Fort Smith, Arkansas, Shared Services Center facility. 


Essential Functions

• Completes accurate and timely reconciliation of various SSC and vendor processes through accounts receivable analysis.
• Completes tasks related to Medhost support, such as: Net Down, Reclass, Log Reconciliation, etc.
• Uses working knowledge of insurance payors, including: understanding of deductibles, coinsurance, contractuals and denials and correctness of adjustment transactions in both host systems.
• Assists with tasks outside of normal scope by adapting and prioritizing workflow.
• Remains compliant with SSC, CHS and compliance policies and procedures.
• Performs other duties as assigned.
• Complies with all policies and standards.

Qualifications

• H.S. Diploma or GED High School Degree or Equivalent required
• Associate Degree in Business, Healthcare Management, or Finance preferred
• 1-3 years of experience in the healthcare revenue cycle or business office required
• 2-4 years of experience in healthcare revenue cycle or business office preferred

Knowledge, Skills and Abilities

• Knowledge of Word Processing and Database software
• Proficient in Microsoft Office and similar applications
• Excellent verbal and written communication skills.
• Ability to analyze, organize, and prioritize work while meeting multiple deadlines.
• Strong attention to detail.

We know it’s not just about finding a job. It’s about finding a place where you are respected, valued and where your work is purposeful and fulfilling. A place where your talent is recognized, professional development is encouraged and career advancement is possible.

Community Health Systems is one of the nation’s leading healthcare providers. Developing and operating healthcare delivery systems in 40 distinct markets across 15 states, CHS is committed to helping people get well and live healthier. CHS operates 71 acute-care hospitals and more than 1,000 other sites of care, including physician practices, urgent care centers, freestanding emergency departments, occupational medicine clinics, imaging centers, cancer centers and ambulatory surgery centers.

This position is not eligible for immigration sponsorship now or in the future. Applicants must be authorized to work in the U.S. for any employer.