EHR Platform Services Manager

Job Description

Job Summary

Community Health Systems is hiring a Manager of EHR Platform Services to join our EHR Team. As the Manager of the EHR Platform Services Team, you will be responsible for the Integration Architects, Change Analyst, and Audit Processes. You will work with internal and external stakeholders and partner to achieve business objectives. You will manage the complex technical projects in environments with a high degree of variability that require influence to achieve targeted outcomes. You will define strategy and technology roadmap, in order to direct and manage a team of associates responsible for delivering the technical aspects of an implementation project. The Manager will design, build, and maintain complex technical project plans based on commitments, and act as an escalation point for technical issues and risks. As a key member of this team, you will work independently with little supervision and be able to prioritize and manage concurrent projects while working with ambiguity. It is also important for you to be able to break down complex situations and communicate them effectively to external and internal project teams both electronically and verbally (which includes but not limited to leading and directing calls). You will understand and execute written technical work instruction and will understand and document complex technical communication. 

Essential Functions

• The EHR Platform Services Manager will be responsible for the technical components of Cerner. You will work with internal and external stakeholders and partner to achieve business objectives.
• Manage the complex technical projects in environments with a high degree of variability that require influence to achieve targeted outcomes.
• Define strategy and technology roadmap, in order to direct and manage a team of associates responsible for delivering the technical aspects of an implementation project.
• Consult with internal project, Business Partners, and organizational teams to bi-directionally share configuration status, project timelines and project updates, and verify configuration requests.
• The Manager will design, build, and maintain complex technical project plans based on commitments, and act as an escalation point for technical issues and risks.
• As a key member of this team, you will work independently with little supervision and be able to prioritize and manage concurrent projects while working with ambiguity.
• Additionally, you will facilitate and direct technical discovery and provide expertise based on the specific environment, while also establishing relationships with the goal of achieving high level satisfaction.

Qualifications

• Bachelor's degree in Information Technology, Science, Biomedical Engineering, Electrical Engineering, Industrial Engineering, Business or Healthcare or relevant degree or equivalent 
• At least 8 years total combined related work experience and completed higher education, including:
• At least 6 years healthcare information technology (HCIT) consulting, HCIT support and/or other client-facing or information technology (IT) solution work experience
• At least 8 years additional work experience directly related to the duties of the job and/or completed higher education.
• At least 5 years managing complex teams and direct reports.
• Preferred Experience:
• 8 year’s experience working with Cerner Millennium
• 8 year’s experience working with Invest Owned Clients
• 6 year’s experience working with Integration Architects
• 6 year’s experience with Change Processes
• 8 year’s of technical troubleshooting and problem-solving experience