VP Human Capital Management Operations

Job Description

Summary:

Reporting to the Senior Vice President of the Shared Business Operations (SBO), the Vice President, Human Capital Management Operations (HCM) is accountable for managing a multi-disciplinary HCM team within an integrated, multi-functional shared services environment. The VP, HCM will play a critical role in executing against the strategic vision of CHS Executive Leadership to build a high-performing Human Capital Management team to service a national footprint of hospitals and clinics. The VP, HCM serves as the primary resource for all strategic systematic and operational processes enabling and supporting enterprise human resources and people leaders. All teammates are responsible for driving a culture of  continuous improvement and positive remote work experience for our team.

Essential Duties and Responsibilities 

• Provides thought leadership and executive oversight across not only the HCM Systematic and Shared Services processes and policies but also the service development, continuous improvement, measurement, implementations, and delivery to effectively support the HR and Shared Services strategy, vision, and regulatory compliance.
• Advances the strategic vision of the end-to-end service delivery model by developing a roadmap and change management strategies and tools to support the organizations strategic initiatives. 
• Anticipate and audit key trends, opportunities, and vulnerabilities, and position support to ensure that workforce management and learning and learning management systems are stable and support the demands of current population and programs. Lead, plan, and deploy/partner on regular upgrades in UKG, Oracle, and Healthstream (LMS) including future GenAI and Advanced Scheduling opportunities in partnership with the technology services team.  
• Determine, communicate, measure, and analyze key performance indicators (KPIs) for operational success and progress leading the team to create operational action plans and projects as well as clear team and individual goals. Collaborate with data analytics and reporting to systemize KPIs. 
• Build, mentor, and directly lead the leaders responsible for HCM Technology, Employee Services, Payroll, Workforce Management, and Learning Management fostering development and feedback, collaboration, engagement, predictable routines, and one-on-one and team meetings. 
• Foster a service mindset and ensure cooperation and engagement with stakeholders including Regional HR and Corporate HR leadership, Compensation, Legal, Productivity and Labor Management, Nursing and Call Center teams to ensure a unified strategy and excellent customer service for teammates. Oversees and sets standards of customer service for the centralized employee HR operations support team for direct customer support. Participate in HR planning efforts as an indirect member of the HR leadership team who enables their team and efficiency systematically. 
• Interprets CHS policies and regulations related to HCM Operational support; implements policies and regulations through advanced automation of technology.  Educates direct report leadership on policies and regulations with distribution and communication to all HCM Operational staff.
• Embraces forward-thinking and being an ambassador of HCM evolution by continuous education by curating knowledge of benchmarking, industry trends, release strategies, and future of work trends.
• Activates team support for Merger and Acquisition work quickly to support company growth strategy in partnership with the Service Management and Legal teams
• Works with HCM direct reports to create plans and manage internal auditing processes of payroll and technology to ensure compliance with CHS policies, HCM laws and regulations related compensation and pay practices.
• Creates and manages HCM Operational and payroll budgets within CHS company guidelines; Monitors costs and identifies cost savings opportunities.  

Qualifications

• Bachelor’s Degree in Business or related field (required)
• Master’s Degree (preferred)
• Twelve (12) or more years in HR/HCM/ERP in progressive roles to include prior leadership positions.
• Expertise in leading system developers and/or administrators (preferred)
• PHR, SHRM-CP or above; Six Sigma (preferred)
• Expertise in Oracle HCM, UKG (Dimensions, Pro, et al.).
• Google Suite experience and willing to learn LMS management support preferred 

Knowledge, Skills and Abilities

• Technical savvy with UKG software, Oracle Fusion, Sailpoint, LMS, or related technologies.
• Consistently drives  results over time by leading and working with multiple levels and areas of an organization; balances strategic focus with strong orientation towards process improvement and analytics
• Superior prioritization, project management, and critical thinking skills to meet goals and customer expectations
• Excellent written and verbal communication skills with the ability to communicate complex issues and concepts to varying levels of customers and stakeholders in the organization. Executive-level presentation and digital presence.  
• Demonstrated ability to thrive in a matrix environment, working across cross-functional team members
• Experience coaching and developing team members to improve their performance and grow their careers