Supervisor, Emergency Medical Services

Job Description

Job Summary 

The Supervisor, Emergency Medical Services (EMS) is responsible for the day-to-day coordination and oversight of EMS operations, including clinical performance, quality improvement, regulatory compliance, and community engagement. This role serves as a key liaison between EMS personnel, hospital leadership, and external partners, ensuring that prehospital services are delivered efficiently, safely, and in alignment with facility standards and applicable regulations. 

Essential Functions

• Supervises EMS personnel and ensures compliance with state, local, and facility regulations, as well as Joint Commission (TJC) standards.
• Oversees EMS operational performance, staffing, and scheduling to ensure consistent and efficient emergency response coverage.
• Develops, reviews, and updates EMS-related policies and procedures, aligning with regulatory and hospital guidelines.
• Monitors budget adherence and provides input on capital planning and equipment procurement needs.
• Coordinates with hospital leadership, including Nursing and Quality departments, to implement performance improvement initiatives and ensure high standards of patient care.
• Assists in strategic planning and evaluation of EMS operations; identifies performance gaps and implements corrective actions.
• Conducts ongoing education and competency assessments of EMS staff and ensures staff proficiency.
• Represents the hospital in community outreach, including meetings with County EMS, fire departments, law enforcement, and other emergency services personnel.
• Participates in emergency preparedness planning and exercises to ensure readiness for disaster or mass casualty events.
• Maintains accurate records and documentation related to EMS operations, regulatory compliance, and performance improvement.
• Performs other duties as assigned.
• Complies with all policies and standards.

Qualifications

• Associate Degree in Nursing, Emergency Medical Services, Healthcare Administration, Public Safety, or a related field required
• 3-5 years of experience in Emergency Medical Services required
• 1-2 years of supervisory or leadership experience in EMS or a related field preferred

Knowledge, Skills and Abilities

• In-depth knowledge of EMS operations, regulations, and clinical protocols.
• Strong leadership, communication, and organizational skills.
• Ability to interpret and apply state, local, and federal EMS regulations.
• Skilled in performance improvement, training, and staff development.
• Proficiency with Microsoft Office Suite and EMS software systems.
• Ability to work collaboratively with interdisciplinary teams and external partners.
• Strong critical thinking and problem-solving abilities in high-pressure situations.

Licenses and Certifications

• RN - Registered Nurse - State Licensure and/or Compact State Licensure required or
• EMT - Emergency Medical Tech Certification required
• BCLS - Basic Life Support required
• ACLS - Advanced Cardiac Life Support required
• PALS - Pediatric Advanced Life Support required