Clinic Manager, Urgent Care - Speedway/Ina

Job Description

Why Join Us?

• Competitive Compensation
• Comprehensive Medical, Dental, Vision & Life Insurance
• Generous Paid Time Off (PTO) & Extended Illness Bank (EIB)
• Matching 401(k) Retirement Plan
• Opportunities for Career Growth & Advancement
• Recognition & Reward Programs
• Exclusive Discounts & Perks*

Job Summary 

The Manager, Practice Management is responsible for the day-to-day operations, financial performance, and patient flow of assigned physician practices. This role ensures operational efficiency, compliance with healthcare regulations, and a high standard of patient care. The Manager collaborates with providers, administrative leadership, hospital departments, and corporate teams to optimize practice performance, monitor financial benchmarks, and enhance patient satisfaction. 

Essential Functions

• Oversees daily operations of the clinic, serving as the primary point of contact for providers, staff, and external partners.
• Manages provider scheduling and patient flow, optimizing clinic efficiency while ensuring timely patient care.
• Monitors financial performance, including accounts receivable (AR), revenue cycle metrics, and collection processes, ensuring adherence to budgetary goals.
• Tracks and reports key financial and operational indicators, including physician productivity, patient volumes, and collection benchmarks, providing updates to the Director of Physician Practices.
• Ensures compliance with billing, coding, and regulatory standards, including overseeing insurance verification, co-pay collection, and outstanding balance recovery.
• Supervises and supports clinic staff, providing coaching, professional development, and performance evaluations to promote a high-performing team.
• Implements and monitors quality improvement initiatives, ensuring clinic efficiency, cost control, and patient satisfaction.
• Develops and maintains relationships with hospital departments, corporate office teams (e.g., PPSI, Athena, HIM), and vendors, ensuring effective communication and collaboration.
• Facilitates customer service initiatives, addressing patient concerns, maintaining confidentiality, and promoting a positive clinic environment.
• Assists the Director of Physician Practices with strategic planning, process improvements, and implementation of operational enhancements.
• Performs other duties as assigned.
• Complies with all policies and standards.

Leadership Responsibilities

• Supervision and Staff Management
  • Provides leadership, mentorship and professional development opportunities for departmental staff.
  • Schedules employees to ensure effective use of resources. Consults with Director on staffing issues.
  • Conducts performance evaluations, sets goals and provides feedback to staff on their performance and development.
• Strategic Planning and Financial Oversight
  • Develops and manages departmental budget ensuring cost effective operations while maintaining high quality service.
  • Monitors expenditures, ensuring cost-effective delivery of services.
  • Evaluates and implements new technologies to enhance operational efficiency.
  • Develops and implements departmental policies and procedures and protocols to optimize quality and overall efficiencies.
• Quality Assurance and Regulatory Compliance
  • Ensures compliance with all relevant regulatory bodies. May oversee the accreditation process with relevant agencies ensuring that services meet or exceed industry standards.
  • Participates in audits, inspections and accreditation processes as applicable.
  • Follows established quality control practices to ensure accuracy, consistency and safety.
• Collaboration and Communication
  • Works closely with leadership teams to coordinate and improve service delivery.
  • Stays up-to-date with industry advancements, new technologies, and regulatory changes.
• Staff Responsibilities
  • May work in a staff role, when required. Ensures that duties and responsibilities are fulfilled while meeting all competencies established for that job.

Qualifications

• Bachelor's Degree in Healthcare Administration, Business Administration, or a related field preferred
• 4-6 years of experience in healthcare practice management, physician practice operations, or medical office administration required
• 2-4 years of leadership experience, including staff supervision, budgeting, and revenue cycle management required
• Experience with Athena, HIM, or other practice management systems preferred

Knowledge, Skills and Abilities

• Strong knowledge of medical practice operations, revenue cycle management, and financial reporting.
• Experience with provider scheduling, patient flow optimization, and operational efficiency.
• Ability to analyze financial reports, productivity metrics, and collection data to drive decision-making.
• Strong leadership skills, with the ability to supervise, coach, and develop clinical and administrative staff.
• Excellent problem-solving, organizational, and communication skills for collaboration with hospital departments and corporate teams.
• Proficiency in electronic health records (EHR), practice management systems, and healthcare IT platforms.
• Understanding of insurance reimbursement, billing regulations, and patient financial policies.

Licenses and Certifications

• Certification in Medical Practice Management (e.g., CMPE – Certified Medical Practice Executive) preferred

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