IS Support Tech - Full Time - Days

Job Description

Seeking a full-time IS Support Tech to support our Technology Services department at Northwest Medical Center, located on 6200 N La Cholla Blvd.

Shift: Days

Benefits

As a core employee with Northwest Healthcare, you will be eligible for competitive base pay, and a robust total rewards compensation package. Included in our benefits package includes some of the following: health insurance, dental, vision, 401K, PTO and more!  

Job Summary 

The Information Systems (IS) Support Technician is responsible for providing technical support to ensure the smooth operation of computer systems and networks within an organization. This position is responsible for troubleshooting, installation, maintenance, and assistance for various hardware and software issues. 

Essential Functions

• Diagnosis and repairs faulty hardware, escalating more complex issues to senior staff or external vendors.
• Provides first-level support for hardware, software and network issues.
• Maintains accurate inventory of IT equipment, including tracking the deployment and return of devices.
• Documents troubleshooting steps, solutions, and system changes in knowledge bases or logs.
• Creates and maintains user guides or training documentation to help end-users understand common IT tasks or processes.
• Assists in identifying and addressing potential security risks or vulnerabilities.
• Provides technical support for remote or field workers, helping them troubleshoot issues via phone, email, or remote desktop tools.
• Performs other duties as assigned.
• Complies with all policies and standards.

Qualifications

• Associate Degree in clinical or information technology, or revenue cycle management preferred
• 0-1 years of experience in hardware, software, and network troubleshooting and resolution, and/or helpdesk support preferred

Knowledge, Skills and Abilities

• Ability to provide high quality customer service.
• Strong communication and customer service skills.
• Ability to work independently and as part of a team.
• Knowledge of network infrastructure and IT security.
• Excellent communication and interpersonal skills.
• Excellent written and verbal communication.
• Familiarity with information security and risk management concepts.
• Strong background in information technology operations.
• Ability to solve technical problems quickly and efficiently.
• Demonstrates a sense of ownership.