Front Desk Representative

Job Description

Job Summary 

The Fitness Assistant supports the daily operations of the facility's fitness and youth activity programs by providing outstanding customer service, maintaining a safe and clean environment, and assisting members with equipment usage and facility resources. This role promotes engagement through educational and recreational activities for children and contributes to a positive member experience aligned with our mission of fostering health and well-being. 

Essential Functions

• Greets all members and guests in a courteous and professional manner, responding to inquiries and providing accurate information about the facility, programs, and services.
• Answers incoming phone calls promptly and directs inquiries appropriately, ensuring exceptional customer service.
• Assists members with the safe and proper use of fitness equipment, demonstrating technique and communicating equipment purpose when needed.
• Supports child activity programming by assisting with planning and facilitating age-appropriate games, crafts, and movement activities while caregivers use the fitness facility.
• Provides short-term care for infants, toddlers, and young children in the on-site childcare center, ensuring a clean, safe, and engaging environment.
• Maintains cleanliness of fitness and childcare areas, including routine sanitation of toys, equipment, and common areas.
• Assists with facility tours for prospective members and answers questions about programs, services, and memberships.
• Supports member account inquiries and billing questions, escalating issues as appropriate.
• Performs other duties as assigned.
• Complies with all policies and standards.

Qualifications

• Bachelor's Degree related to fitness or health field preferred
• 1-2 years of experience in a fitness, recreation, or customer service setting preferred
• Experience working with children in a structured environment preferred

Knowledge, Skills and Abilities

• Excellent interpersonal and communication skills.
• Ability to maintain a friendly, energetic, and professional demeanor.
• Working knowledge of fitness equipment and basic safety procedures.
• Ability to engage children in age-appropriate recreational and educational activities.
• Strong problem-solving and multitasking abilities.

Licenses and Certifications

• Cardiopulmonary Resuscitation (CPR) within 30 days required