Front Desk Representative

Job Description

Job Summary 

The Fitness Assistant assists in the development and planning of member activities while driving the mission by providing an exceptional experience for our members. Activities include arts & crafts, games, and other active programs. 

Essential Functions

• Provides receptionist services which include answering the phone, greeting all customers and providing useful and accurate assistance as requested.
  Standards:
  a. Utilizes effective communication skills by providing information in a clear and accurate manner.
  b. Demonstrates working knowledge of Information Desk areas and processes and/or policies relevant to area services.
  c. Answers all calls by the third ring.
  d. Maintains a smile on the face and a cheerful and pleasant attitude in the voice at all times.
  e. Professionally greets members and name recognition .
• Identifies actual and potential customer concerns and/or needs/discrepancies and follows up with appropriate persons for resolution. Standards:
  a. Takes responsibility to proactively identify issues and seek resolution.
  b. Keeps Director apprised of any unresolved issues or concerns which may impact customer satisfaction.
• Provide the highest level of customer services and creates a “5-star experience” to members, prospective members and guests. Standards:
  a. Follows standards of behavior and Community Cares guidelines.
  b. Utilizes AIDET tool.
• Gives tours to members and guests of the facility and help answer questions. Standards:
  a. Ability to answer customer questions.
  b. Assists in management of member accounts and billing questions.
• Aids other departments with related tasks. Standards:
  a. Assist with projects as requested.
  b. Maintains an orderly and clean work area.
• Participates in gathering feedback from customers regarding satisfaction level with services provided at the Information Desk. Standards:
  a. Collects guest satisfaction feedback according to prescribed process/schedule.
• Assists guests with proper usage of fitness machines. Standards:
  a. Able to explain/show proper technique of fitness equipment.
  b. Communicates purpose of fitness equipment and intended usage.
• Create a unique and memorable relationship with each new child and parent team.
• Helps to plan, organize, and/or find activities for children to do while their caregiver is using the OPS Fitness Club (e.g. color, read books, play games, and participate in group activities).
• Provides short term care of infants, toddlers and young children in the child care center.
• Communicates with children’s parents or guardians about daily activities, behaviors, and related issues.
• Assists the Youth Activities Coordinator in the development of educational and movement type age appropriate activities to help foster healthy and active lifestyles.
• Provide a safe, clean atmosphere for children.
• Create a fun, playful, family friendly environment.
• Maintain neat, professional attire and a courteous, helpful attitude.
• Sanitizes toys and play equipment, as well as vacuums space regularly.
• Collaborates with team members to build a highly effective team environment and accomplish team goals.
• Fosters and grows strong relationships with our fitness facility members.
• Performs other duties as assigned.
• Complies with all policies and standards.

Qualifications

• Bachelor's Degree Related fitness or health field preferred
• 1-2 years customer service required
• 1-3 years children's services preferred

Knowledge, Skills and Abilities

• Knowledge of basic exercise physiology and fitness principles.
• Excellent communication and interpersonal skills.
• Ability to work with diverse populations.
• Strong customer service orientation.
• Ability to demonstrate proper exercise techniques.
• Organizational skills to maintain a clean and safe fitness area.
• Ability to assist with fitness assessments and orientations.
• Familiarity with fitness equipment and maintenance procedures.
• Ability to motivate and support members in their fitness goals.

Licenses and Certifications

• Cardiopulmonary Resuscitation (CPR) within 30 days required