Scheduling Clerk - Volunteer Surgery Center

Job Description

Why Join Us?

• Be Valued for What You Bring to the Team  – Competitive pay that rewards your hard work
• Benefits You Can Count On – Medical, dental, vision, and life insurance coverage
• Work Hard. Recharge Often. – Generous PTO and extended illness benefits
• Invest in Your Future – 401(k) with company match
• Grow With Us – Career development, learning opportunities, and advancement pathways
• We Invest in Your Success – Licensure and certification reimbursement for eligible roles
• Student Loan Support – Assistance available for eligible roles
• Your Wins Deserve Recognition – Employee rewards and recognition programs
• A Team You'll Love Working With – A collaborative, purpose-driven culture making a difference every day
• Additional Voluntary Benefits – Choose from options such as pet insurance, identity protection, and legal insurance. 

Great people. Great benefits. Meaningful work. Join us and make an impact.

Volunteer Surgery Center Address:

6242 West Andrew Johnson Hwy | Talbott, TN 37877

Hours of Operation: Monday-Friday 8:00AM-5:00PM

8 Hour Shifts Available

No Nights, Weekends or On-Call Hours**

Job Summary

The Scheduling Clerk is responsible for coordinating and managing patient appointments to ensure efficient scheduling and a seamless patient experience. This role involves working closely with healthcare providers, patients, and administrative teams to schedule consultations, treatments, procedures, and follow-ups in a timely and accurate manner. The Scheduling Clerk also maintains accurate scheduling records, resolves conflicts, and provides clerical support to the facility's administrative functions.

Essential Functions

• Schedules patient appointments for consultations, tests, procedures, and follow-ups, ensuring proper allocation of time and resources.
• Notifies patients of appointment confirmations, cancellations, or reschedules, as well as providing necessary information and instructions.
• Accurately enters and updates patient information into the electronic health records (EHR) or scheduling system.
• Manages scheduling conflicts, ensuring that appointments do not overlap and that resources (e.g., rooms, equipment, and staff) are properly allocated.
• Provides general administrative support, including answering calls, filing documents, processing appointment-related paperwork, and faxing information as needed.
• Assists with patient check-in and registration, ensuring patients are properly checked in for scheduled appointments and providing any necessary instructions.
• Communicates with physicians, nurses, and other medical professionals to ensure appointments are properly scheduled based on clinical priorities and patient needs.
• Generates and maintains scheduling reports, tracking cancellations, reschedules, and appointment trends for departmental reporting and process improvements.
• Performs other duties as assigned.
• Maintains regular and reliable attendance.
• Complies with all policies and standards.

Qualifications

• Associate Degree or certification in Healthcare Administration, Medical Office Administration, or a related field preferred
• 0-2 years of experience in medical scheduling, administrative support, or customer service preferred
• 0-2 years of experience with electronic medical record (EMR) systems, scheduling software, or medical front desk operations preferred

Knowledge, Skills and Abilities

• Strong knowledge of appointment scheduling, patient flow management, and administrative procedures.
• Proficiency in EHR systems, scheduling software, and office applications.
• Excellent customer service and communication skills, with the ability to interact professionally with patients, families, and healthcare teams.
• Strong organizational and problem-solving skills, ensuring accuracy and efficiency in scheduling operations.
• Ability to handle high call volumes and manage multiple tasks efficiently in a fast-paced healthcare environment.
• Knowledge of HIPAA regulations and patient privacy standards.