Quality Coordinator

Job Description

Why You’ll Love Working Here

• Competitive Compensation – Salary and benefits package designed to reward your expertise, leadership, and contributions.
• Comprehensive Health Coverage – Medical, dental, vision, and life insurance options to support you and your family.
• Future Security – 401(k) retirement plan with employer matching to help you build long-term financial stability.
• Generous Paid Time Off – Paid Time Off (PTO) and Extended Illness Bank (EIB) to support work-life balance and personal well-being.
• Career Growth Opportunities – Professional development, leadership training, and advancement opportunities across our organization.
• Recognition & Reward Programs – We celebrate employee achievements and contributions to our success.
• Exclusive Employee Discounts & Perks – Access to special savings and benefits designed for our team members.

Job Summary

The Quality Coordinator supports quality and compliance activities by coordinating workflows, maintaining documentation, and assisting with quality improvement initiatives. This role works with clinical and operational teams to support adherence to established policies, procedures, and regulatory requirements. The Quality Coordinator helps track quality-related activities, supports reporting processes, and ensures timely follow-up on identified gaps to promote consistent and compliant operations.

Essential Functions

• Coordinates quality-related workflows and activities to support compliance with established policies, procedures, and regulatory requirements.
• Tracks and follows up on quality measures, including patient outreach and documentation needs, to support closure of care gaps.
• Maintains quality-related documentation, reports, and logs to support audits, assessments, and compliance activities.
• Reviews quality reports and identifies items requiring follow-up, escalating issues as appropriate.
• Supports medical record reviews and audits by gathering required documentation and ensuring completeness.
• Assists with monitoring of quality metrics and prepares routine reports for review by leadership and stakeholders.
• Collaborates with clinical and operational teams to support adherence to quality workflows and documentation standards.
• Provides guidance to staff on established quality processes and tools, reinforcing standard practices.
• Supports ongoing process improvement efforts by identifying workflow gaps and communicating opportunities for enhancement.
• Performs other duties as assigned.
• Maintains regular and reliable attendance.
• Complies with all policies and standards.

Qualifications

• Associate Degree in Healthcare Administration, Nursing, Public Health, or a related field required
• Bachelor's Degree in Nursing or a related field preferred
• 2-4 years of experience in quality improvement, population health, or clinical operations within a healthcare setting required
• Experience in working with payer quality programs and regulatory reporting preferred

Knowledge, Skills and Abilities

• Working knowledge of healthcare quality processes, regulatory requirements, and compliance standards.
• Ability to track, organize, and maintain quality-related data and documentation.
• Effective communication skills to collaborate with clinical and operational teams.
• Ability to identify discrepancies and follow established procedures for resolution or escalation.
• Strong attention to detail and organization in managing multiple tasks and deadlines.

Licenses and Certifications

• Certified Medical Assistant (CMA)-AAMA preferred or
• LPN - Licensed Practical Nurse - State Licensure preferred or
• RN - Registered Nurse - State Licensure and/or Compact State Licensure preferred
• CPHQ - Certified Professional in Healthcare Quality preferred

Why Work at Woodland Heights Medical Center?
At Woodland Heights Medical Center, we’re more than healthcare providers, we’re a team dedicated to compassionate care and community wellness. Join us for a supportive work environment, opportunities for professional growth, and the chance to make a real difference in the lives of our patients every day. Your skills, your passion, and your commitment matter here.

This position is not eligible for immigration sponsorship now or in the future. Applicants must be authorized to work in the U.S. for any employer.