Patient Financial Advocate

  • Organization

  • Lutheran Hospital of Indiana Lutheran Hospital of Indiana

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  • Full Time

Job Description

Patient Financial Advocate - Patient Access Full Time -40 hours Day Shift

  Under the leadership of assigned Patient Access management, receives, collects and records information from patients in order to complete registration for hospital services.  Coordinates admissions process and communicates with physician offices, nursing and other service areas to promote timely and accurate registration process.  Verifies insurance benefits, documents pre-authorization/pre-certification when necessary, assesses need/eligibility for financial assistance, and collects applicable co-pays and/or deductibles.  Provides support in assisting patients and family members with resolution of all their financial needs by establishing payment arrangements or financial assistance determination.  This includes partial payments, payment-in-full settlements, Medicaid eligibility assistance and charity application processing.  Promotes patient satisfaction, follows community cares standards serving as a liaison on behalf of hospital and patient.

An equal opportunity employer.

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