#SCHED25763

Scheduling Specialist- Clinic Shared Services- Part Time

2020-12-18
  • Organization

  • Shared Services Center - Fort Wayne Shared Services Center - Fort Wayne

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  • Part Time

Job Description

Answer incoming clinic calls within established company guidelines to provide prompt and courteous customer service to callers. Complete scheduling for clinic providers and ancillary staff for multiple clinic and multiple Medical Groups. Complete insurance entry and verification. Handle clinical calls and communications to clinic staff, escalating when needed. Manage outbound calls and incoming calls from company campaigns.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Answer incoming calls for all assigned clinics and operate call center telephony platforms
  • Follows scheduling protocols and guidelines. Utilizes critical thinking to determine which processes to apply to specific situations.
  • Determine calls with urgent needs and complete warm transfer to clinic staff
  • Complete accurate patient scheduling on provider and ancillary schedules for multiple clinics and Medical Groups.
  • Researches patient requests in the medical record and provides information to patient or other entity.
  • Obtain information regarding refills, clinical questions, referrals, services, etc. Enter documentation and communication within EMR for non-urgent clinical calls
  • Monitor assigned boxes in EMR for return communication from the clinic
  • Accurately validate and enter patient name, DOB and demographics
  • Collects insurance and pre-certification information from callers, validates insurance eligibility and correct PCP assignment. Determines appropriate and current referrals are present, as indicated
  • Adheres and complies to all policies and procedures
  • Attend educational sessions and department meetings as scheduled
  • Ability to perform all other duties as assigned or requested

EDUCATION:

  • High school diploma or equivalent required

EXPERIENCE:

  • 1+ years business office experience in the assigned area (billing, collections, customer service, patient access, reimbursement, scheduling, call center, medical clinic, healthcare setting, patient placement) Additional education in business management, healthcare management or closely related field may substitute for the required experience on one-for-one year basis.
  • 2+ years business office experience in the assigned area (billing, collections, customer service, patient access, reimbursement, scheduling, call center, medical clinic, healthcare setting, patient placement) preferred.
  • Additional education in business management, healthcare management or closely related field may substitute for the required experience on one-for-one year basis.
  • Knowledge of Windows based system, word processing software, spreadsheet software, telephony platforms, clinical and non-clinical EMR, and ability to utilize multiple applications at once
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