#CUSTO36220

Customer Service Representative

2021-03-09
  • Organization

  • Shared Services Center - Tucson Shared Services Center - Tucson

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  • Full Time

Job Description

The Shared Services Center – Tucson is looking for a dynamic Patient Account Representative to join our team. The ideal candidate will be a self-starter who will thrive in a collaborative, growth environment.

Remote opportunities available!
 
Sign on bonuses available, hiring now at competitive rates!
 
Detailed description:

If you are a creative and flexible problem-solver who wants to be an advocate for our patients and be part of a passionate team in a dynamic industry, this job is for you.

Rewards for Doing Work That Matters – What’s in it for you:

 

  • Spanish/English language differential of $1.00/hr.
  • Open availability from 6:00am-8:00pm
  • Cash bonuses (based on facility performance) up to $750.00 per quarter
  • Health Insurance Benefits (Medical, Dental, Vision, Flexible Spending Account, Short and Long Term Disability)
  • Paid vacation days
  • Paid sick leave
  • Extra perks and discounts (discounts for shopping and entertainment, tuition reimbursement, adoption reimbursement, Employee Assistance Program)
  • Promotional opportunities
  • An employee-friendly environment focused on patient satisfaction

Essential Duties:

  • Handles patient’s calls professionally with dignity and respect.  Responds to telephone inquiries within (24) hours of the following scheduled work day in a manner that addresses the needs of the caller.
  • Obtains all required billing information and completes all system modification required to ensure accurate billing on accounts.
  • Active in collections of accounts, coordinating time payments and evaluating financial means.
  • Clearly documents conversation with internal /external customer and action taken on accounts.
  • Researches all incoming bankruptcy notices for appropriate handling and notifies agencies as applicable.
  • Handles all address corrections immediately and modifies all required systems and accounts.
  • Completes incoming correspondence, including calling the patient, documenting and resolution.
  • Performs routine assignments independently and diffuses difficult situations without supervisor/manager intervention.
  • Displays competency in health care billing requirement/follow up. Maintains current knowledge regarding assigned/related area by keeping up to date on communication, newsletters and resources.
  • Displays competency in the use of department equipment, all computer software, fax, telephones and copy machine

Job Requirements

  • High School graduate or equivalent
  • Two (2) years Hospital/Physician Business office experience to include knowledge of collections, EOB processing, and billing.

Wow Factors

  • Previous medical office experience including working knowledge of revenue cycle, medical terminology, and insurance claim filing experience
  • Billing or other revenue cycle certifications
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