#RNPAT47950

RN Patient Experience Director

2021-05-28
  • Location FRANKLIN, TN (CHS Corporate)
    Full Time
  • Department Clinical Services
  • Field Nursing
  • Location FRANKLIN, TN (CHS Corporate)

  • Department Clinical Services

  • Field Nursing

  • Full Time

Job Description

Community Health Systems, Inc. is one of the nation’s leading operators of general acute care hospitals. The organization’s affiliates own, operate or lease 84 hospitals in 16 states with approximately 15,000 licensed beds. Affiliated hospitals are dedicated to providing quality healthcare for local residents and contribute to the economic development of their communities. Based on the unique needs of each community served, these hospitals offer a wide range of diagnostic, medical and surgical services in inpatient and outpatient settings.

Community Health Systems, Inc. is one of the nation’s leading operators of general acute care hospitals. The organization’s affiliates own, operate or lease 84 hospitals in 16 states with approximately 15,000 licensed beds. Affiliated hospitals are dedicated to providing quality healthcare for local residents and contribute to the economic development of their communities. Based on the unique needs of each community served, these hospitals offer a wide range of diagnostic, medical and surgical services in inpatient and outpatient settings.

CHSPSC, LLC seeks an RN Patient Experience Director for its Franklin, TN, headquarters’  Clinical Services team. 

 

Summary:
The RN Patient Experience Director will be responsible for leading, executing, implementing, and evaluating target patient experience initiatives related to clinical care. The Director will also be responsible for working collaboratively with a team in the development of evidence based projects for system wide patient experience. The Director will initiate and support best practices that require leadership and staff engagement.

*** Please note this position requires availability to travel 25-50% of the time to hospitals as needed


Role and Responsibilities

 • Implement strategies that drive and support patient experience initiatives for clinical areas and enhance physician and staff engagement.

• Provide professional coaching to leaders at hospitals including competency validation and consultation to influence leaders, direct care givers, and physicians to deliver excellent patient experience.

• Collaborate with Patient Experience Advisors on evaluation of patient/family complaints. Monitor and ensure compliance, progression and follow-up of any patient satisfaction initiatives.

• Increase organizational patient satisfaction performance by promoting and monitoring patient satisfaction best practices and progress across all hospitals.

• Maintains an awareness of patient satisfaction updates and standards within the industry.

 • Works closely with on-site management teams to reach operational goals.

• Actively participate in the Patient Experience Improvement Committee to communicate patient experience updates, current trends, and identify opportunities to reward and recognize.

• Develops quarterly patient experience educational webinars.

 • Analyze internal and external clinical satisfaction metrics to track trending and develop strategies for opportunities. Compose reports as needed to leadership teams.

• Serve as an influential expert on patient experience fundamentals and compassionate care model.

 • Perform other related and/or special projects as assigned.

 


Qualifications and Education Requirements:

 • Registered Nurse Credential. Bachelor of Science in Nursing required; Master's preferred.
• Must be proficient in Google Suite, Excel and PowerPoint
• Able to travel 25-50% of the time to hospitals as needed
• Excellent organization skills and ability to multi-task essenti!JI
• Ability to coach and provide on the job training skills required

 

Experience:

• Requires five years related health care experience in a management position, with responsibility for program development, direction of staff and establishing/maintaining communications and relationships with hospital and corporate teams, process improvement, change management and patient experience with demonstrated ability to drive results.

• Strong planning, customer service, organization, negotiation, decision-making, verbal,written, and interpersonal communication skills are essential to this position.

 

Physical Demands:

In order to successfully perform this job, with or without a reasonable accommodation, the following are outlined below:  

1. The Employee is required to read, review, prepare and analyze written data and figures, using a PC or similar, and should possess visual acuity.

2. The Employee may be required to occasionally climb, push, stand, walk, reach, grasp, kneel, stoop, and/or perform repetitive motions.

3. The Employee is not substantially exposed to adverse environmental conditions and;  therefore,  job functions are typically performed under conditions such as those found within general office or administrative work.

 

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