#SCHED52357

Scheduling Specialist - Central Scheduling, Tennova Metro, PRN, Days

2021-07-02
  • Organization

  • North Knoxville Medical Center North Knoxville Medical Center

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  • Full Time

Job Description

Coordinate the scheduling, referral management, registration, prior authorization and insurance verification processes for patients. Identify and handle customer needs, providing exceptional customer service in a timely and efficient manner while working in a team environment. Screen and update established patient information for accuracy, and schedule procedures according to procedure description. Work closely with clinical department staff to schedule procedures in an efficient manner based on departmental scheduling protocols.

Coordinates the scheduling, referral management, registration, and insurance verification processes for Tennova hospital patients. Identifies and handles customer needs, providing exceptional customer service in a timely and efficient manner while working in a team environment. Screens and updates established patient information for accuracy. Ensures complete written orders from referring physician offices are obtained within 24 hours of a telephone appointment. Communicates with the SSC to expedite the process of prior authorization and insurance verification to avoid the need to reschedule patients. Communicates directly with the Tennova hospitals to ensure orders are received by the department at least 48 hours prior to the scheduled appointments.

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