COO South Baldwin Regional Medical Center - Foley, AL

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  • South Baldwin Regional Medical Center South Baldwin Regional Medical Center

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  • Full Time

Job Description

The Chief Operating Officer (COO) reports to the Chief Executive Officer and is responsible for the hospital's day-to-day activities, including revenue and sales growth; expense, cost, and margin-control; and monthly, quarterly, and annual financial goal management.

South Baldwin Regional Medical Center is your community healthcare provider, a 112-bed facility offering inpatient, outpatient, emergency, diagnostic and surgical care. We believe in the power of people to create great care. We're 650 healthcare professionals strong. We are the proud recipients of many awards, including the Press Ganey Summit Award, The Joint Commission's Top Performer in Key Quality Measures and Modern Healthcare Best Places to Work. And we work hard every day to be a place of healing, caring and connection for patients and families in the community we call home.

Our Mission:
We are committed to providing accessible, patient-centered care in a safe and compassionate environment, promoting health and healing in the communities we serve.

Our Vision:
We will be the healthcare provider of choice in the region, known for providing quality, safe and compassionate care.

Our Values:
We are a community of healthcare providers who share a passion for providing the best possible care, with these values at the core of everything we do:

  • Patient safety, including every measure possible to prevent injury, provide a safe, clean environment that instills confidence, and use of clear and prompt communication to help prevent errors or confusion.
  • Courtesy and respect for interactions with patients, visitors and each other.
  • Compassionate care supported by connecting with patients and families on a personal level, and taking time to understand and respond to their needs and preferences.
  • Patient and family-centered care, including communication to help patients and families understand care options and make care decisions, and to ease their anxiety.
  • Seamless, integrated care to help patients easily access the services they need by providing clear transition of care information to the next caregiver, managing the next episode of care, and coordinating and communicating post-acute care plans.
  • Quality and effectiveness enhanced by making caregivers as accessible as possible, having successful outcomes in treatment and care, and supporting respect and dignity of life in all stages.
  • Efficiency founded on cost-effective and coordinated care.
  • Positive workplace experience strengthened by encouraging input and valuing opinions of employees and physicians and supporting their professional development, communicating strategic plans, maintaining access and connection to all levels of management, hiring the best qualified personnel, coaching staff for high performance, and managing conflict effectively.

The responsibilities of the COO include, but are not limited to:

  • Overseeing day to day operations of all departments in the hospital with the exception of Nursing.
  • Ensure throughput achieves operational excellence. 
  • Coordinating facility and program planning budget preparation, administering hospital policy formulation
  • Representing the hospital at various professional, civic and governmental organizations and meetings.
  • Partnering with physicians who use, or will use, the hospital;  taking a role in the recruiting and retention of physicians
  • Working with the Chief Executive Officer to ensure the hospital meets necessary regulatory and compliance approvals and quality accreditations in conjunction with the hospital's Chief Nursing Officer
  • Working with the Chief Executive Officer to create an environment that will encourage the recruiting and retention of qualified hospital employees
  • Analyzing areas in planning, promoting and conducting organization-wide performance improvement activities
  • Assisting in planning of new services that generate additional sources of profitable revenue
  • Assisting in managing costs by continually seeking data that will identify opportunities and take action to eliminate non-value costs in conjunction with the hospital's financial and nursing officers
  • Participating in the hospital's monthly operation reviews as well as participating in corporate office meetings as deemed necessary

This position reports directly to the CEO and in the absence of the CEO, the COO may be required to interpret hospital policy and provide guidance. 


  • Must possess a Bachelor's degree in Business Administration or related field from an accredited institution
  • Master of Healthcare Administration or MBA with Healthcare emphasis required.


  • Minimum 4 years recent hospital experience managing multiple departments in acute care facility.
  • Proven experience managing patient throughput process with metrics to support success.
  • Experience in physician relations or recruitment required.


  • Must be proficient in written and verbal communication skills
  • Must have proven ability to establish and maintain effective working relationships with physicians, hospital staff and community
  • Ability to maintain confidential information concerning personal, financial, or medical matters
  • Must have knowledge of technical and professional skills management, general principles of human resource management, labor relations and hospital economics
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