CMDB and Asset Management Specialist

  • Location FRANKLIN, TN (CHS Corporate)
    Full Time
  • Department Architecture and Strategy
  • Field Information Systems
  • Location FRANKLIN, TN (CHS Corporate)

  • Department Architecture and Strategy

  • Field Information Systems

  • Full Time

Job Description

Community Health Systems is one of the nation’s leading operators of general acute care hospitals. The organization’s affiliates own, operate or lease 83 hospitals in 16 states with approximately 13,000 licensed beds. Affiliated hospitals are dedicated to providing quality healthcare for local residents and contribute to the economic development of their communities. Based on the unique needs of each community served, these hospitals offer a wide range of diagnostic, medical and surgical services in inpatient and outpatient settings.


CHS is seeking an experienced CMDB and ITAM Specialist to lead the effort for Lifecycle Management as well as Asset Management, and Configuration Database Management. There is a requirement to be both knowledgeable of the technical elements of the ServiceNow environment, as well as a strong knowledge of policy, process, and procedure.




Must have experience working within the ServiceNow platform.

Must be knowledgeable in Discovery Schedules and creating Discovery Schedules within the ServiceNow Platform


Understanding of Horizontal Discovery as well as Service Mapping


Must understand MID Server architecture and be able to create/install new MID Servers and point them to the correct IP Ranges


Knowledge of Agile Methodology

Able to communicate needs for development to the DevOPs team


Responsible for the execution and continuous improvement of the IT Configuration Mgt. framework including governance and control, standards, processes, procedures, policies, and communications


Responsible for identifying which Configuration Item (CI) types, CI attributes, and CI relationships are tracked in the CMDB  


Defines and documents the processes and procedures for creating and maintaining CIs and CI data


Required Education:

Must have graduated high school.

Preferred Education:

College degree  in Computer Science or Information Systems


Required Experience:

4 years’ ServiceNow experience with a focus on IT Service Management (ITSM)

Preferred Experience:

2 years’ experience with the ServiceNow CMDB and how it supports other ITSM processes (e.g.:  Incident, Problem, Change, and Asset Mgt.)


Required License/Registration/Certification:

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Preferred License/Registration/Certification:

ServiceNOW CSA Certification


Computer Skills Required:

Ability to understand or read Javascript


G-Suite proficency

CSDM 3.0 experience

Physical Demands: 


The Employee is required to read, review, prepare and analyze written data and figures, using a PC or similar, and should possess visual acuity.



The Employee may be required to occasionally climb, push, stand, walk, reach, grasp, kneel, stoop, and/or perform repetitive motions.



The Employee is not substantially exposed to adverse environmental conditions and; therefore,  job functions are typically performed under conditions such as those found within general office or administrative work.

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