Insurance Collector-Pre Bad Debt

  • Organization

  • Shared Services Center - Nashville Shared Services Center - Nashville

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  • Full Time

Job Description

Responsible for thorough collection and follow-up activity on insurance accounts, in order to expedite claim processing and reimbursement. Must be able to analyze patient accounts to secure and provide information to help resolve any discrepancies regarding accounts with contact to the insurance companies, government agencies, patients and other responsible parties.

Essential Duties and Responsibilities:

  • Ensure accurate and complete account follow-up.
  • Resolve claim processing issues in a timely manner, evaluating problem claims to the appropriate managerial personnel with the insurance carrier’s organization to quickly resolve delinquent claims or contacting patient or third party payers in compliance with established policies and procedures.
  • Review assigned claims working within the established productivity standards, for timely follow-up maintaining and updating all patient accounts to reflect current information.
  • Assess each account for balance accuracy, payer plan and financial class accuracy, billing accuracy, denials, insurance requests, making any necessary adjustments, documenting appropriately and submits corrections or request for processing in a timely manner.
  • Resolve claim processing issues on a timely basis by reviewing claim inventories, payments and adjustments and taking appropriate actions to ensure proper discounts and allowances have been completes as well as identifies account for secondary billing and processes of refers to appropriate personnel.
  • Document all activity taken on an account in the patient account notes.
  • Work any assigned correspondence related to assigned accounts.
  • Perform other required duties in a timely, professional, and accurate manner.


Qualifications:  To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


  • Must be able to communicate effectively and professionally with strong attention to details and problem solving both verbally and written.
  • Strong telephone communications skills are required.
  • Carrier-specific reimbursement as applicable to claim processing to include
    • benefits and coverage according to specific carrier,
    • UB 04 claims form preparation
    • 1500 claims form preparation
  • Ability to prioritize work and meet deadlines is required. Knowledge of general office procedures is required. 
  • Ability to operate common computer systems, utilize hospital collection system and business software is required.

 Computer Skills:


  • Intermediate knowledge of Microsoft Office Tools (Outlook, Excel, Word and PowerPoint)
  • Proficiency in hospital patient accounting and billing systems.


  • Artiva
  • HMS


Certificates and Licenses:  None

Supervisory Responsibilities:  None


  • Required High School Graduate or GED equivalent
  • 1 Year Medical collections experience

Minimum 1 year experience in a hospital business office department.

Please note: This position requires that you work out of the newly constructed Cane Ridge Shared Services Center (SSC) in Antioch, TN


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