#SUPPO186417

Support Staff Associate

2022-01-24
  • Organization

  • Shared Services Center - Fort Wayne Shared Services Center - Fort Wayne

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  • Full Time

Job Description

Provides assistance in system related functions. Provides support in the billing of special hospital accounts, research and communication with appropriate contractor.

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ESSENTIAL DUTIES:

  • Monitors accounts receivable reports and spreadsheets daily, weekly and monthly.  Runs Accounts Receivable (AR) Aging weekly. Monitors weekly Patients Unbilled After Final Bill Report. Ensures timely resolution of accounts assigned and troubleshoots. Communicates problem areas to manager. Assists manager with month end reports.
  • Assists Manager in the overall functionality of the Patient Financial System.  Participates in developing and implementing changes as it relates to our current financial system.  Provides technical support to staff.
  • Makes charge/credit corrections based on requests from the hospital departments, billing department and/or management.  Handles all requests in a timely fashion. Communicates problem areas to manager.
  • Utilizes effective communication skills to maintain an open and ongoing exchange of information among internal and external customers.
  • Processes special billings and payments for facilities, physicians, tenants and patients, as directed, by setting up account, posting charges, and reviewing for accuracy.  Follows up as needed to assure receipt of payment and resolution of discrepancies in information; routes to mentor for approval.  Displays a working knowledge setting up, encoding and reviewing contract bills. Follows up to make sure payment is received in a timely manner.                           
  • Processes accounts for outside services in network.  Demonstrates the ability to setup and maintain various spreadsheets.  Understands what reports make up the various spreadsheets.
  • Reviews incoming checks to assure they are credited to the correct contract account.  Researches required information to assure payments are applied appropriately.  Conveys this information in a timely manner to the Cashier Department.
  • Creates all contract invoices and reviews to make sure account is correct prior to billing. Demonstrates the ability to produce and analyze contract bills for appropriateness in a timely manner.  Follows up appropriately so that payments are received in a timely manner.
  • Reviews incoming checks to assure they are credited to the correct contract account.  Researches required information to assure payments are applied appropriately.  Conveys this information in a timely manner to the Cashier Department.
  • Reviews related materials and attends in-services as directed to maintain current knowledge of applicable regulations, policies and procedures.

EXPERIENCE:

  • Two to three years’ experience in a patient accounting department with strong experience working directly with a patient accounting computer system required.
  • Working knowledge of the English language, both verbal and written required.
  • Well-developed office and clerical skills including typing and word processing skills, as well as working knowledge of office procedures and phone etiquette in order to maintain documentation of assigned accounts and provide office support required.
  • Working knowledge of the functions in a patient accounts unit required.
  • Working analytical, mathematical and organizational skills to perform system responsibilities and provide training to staff, as required required 

EDUCATION:

  • Minimum of a high school diploma or its equivalent (GED) required.
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