Vendor Management Specialist

  • Location FRANKLIN, TN (CHS Corporate)
    Full Time
  • Department Clinicals
  • Field Information Systems
  • Location FRANKLIN, TN (CHS Corporate)

  • Department Clinicals

  • Field Information Systems

  • Full Time

Job Description

Community Health Systems is a leading operator of general acute care hospitals and outpatient care centers in communities across the United States. CHS affiliates own, lease or operate 83 affiliated hospitals in 16 states with an aggregate of approximately 13,000 licensed beds. Healthcare services are also provided in more than 1,000 outpatient sites of care including affiliated physician practices, urgent care centers, freestanding emergency departments, imaging centers, cancer centers, and ambulatory surgery centers.


The CHS Vendor Management (VM) Specialist is responsible for the oversight of key Managed Service Support Constructs and the IS contract management lifecycle.  The Vendor Management Specialist maintains relationships with vendor contacts, corporate business partners and market leaders to address and resolve application and/or vendor quality of service complaints directly or by escalating to the VM Office Senior Director.  The Vendor Management Specialist executes the contract management lifecycle to increase visibility, eliminate “wasteful” / time consuming processes and improve contract approval/renewal execution.  The Vendor Management Specialist performs within the vendor management framework to control costs, drive service excellence, and generate value outcomes.  The Vendor Management Specialist operates and performs their job duties with limited oversight of the Vendor Management Office Senior Director.


Essential Duties and Responsibilities


Proactively monitor and provide oversight of application support services and application managed services processes to ensure service level agreements, performance/quality metrics and ensuring contractual obligations are met.


Resolve vendor problems related to quality, performance, and service level agreements.  Hold vendors accountable, as defined by the contract terms, for service interruptions and when service level agreements are not met.


Review maintenance contracts and execute renewals in accordance with the CHS’s contract checklist. Actively monitor, communicate and track remediation progress on all invoices that are identified as “Non-PO”.


Maintains currency of the Vendor Roster and Balanced scorecard.

Demonstrates excellent analytical, logical reasoning, problem solving, verbal, written communication, teamwork, and interpersonal skills.


Expected to manage their day to day operations, assist in maturing VMO framework and developing Vendor Relationship Analysts through delegation, mentorship and coaching. 


Consistently demonstrates independent judgment when faced with difficult and complex problems and operates with discretion in matters of significance.


This position may require rotating off-hours (on-call) support and there are no travel requirements.



Required Education:


Preferred Education:

BS in Computer Science, Information's Systems, Healthcare,  Analytics, Financial or 15 years equivalent experience.


Required Experience:

Minimum of 12 years experience in Information Technology and/or Application support/development.

Preferred Experience:

Contract management and financial background a plus.

Experience in leading successful project or process implementation.  Process driven individual with solid analytical, written and verbal communication skills.


Required License/Registration/Certification:


Preferred License/Registration/Certification:

PMP, ITIL, ITSM or SDLC preferred


Computer Skills Required:

Google suite, Microsoft Office


Physical Demands:

In order to successfully perform this job, with or without a reasonable accommodation, the following are outlined below: 


The Employee is required to read, review, prepare and analyze written data and figures, using a PC or similar, and should possess visual acuity.



The Employee may be required to occasionally climb, push, stand, walk, reach, grasp, kneel, stoop, and/or perform repetitive motions.



The Employee is not substantially exposed to adverse environmental conditions and; therefore, job functions are typically performed under conditions such as those found within general office or administrative work.

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