Scheduling Specialist-Surgical Services Pine Ridge

"• Schedule patient appointments in the emergency room in a timely, efficient and courteous manner and maximizes the patients appointments by scheduling multiple services on the same day if possible and appropriate • Responsible for accurate and current demographic information • Maintain a working knowledge of current department scheduling guidelines and testing protocols, such as preps and patient instructions to ensure accurate appointment scheduling • Serves as a liaison with patients and other departments • Communicates timely with benefit team for all same-day/next-day add on appointments • Responsible for maintaining performance standards that ensure the department is operating at peak proficiency and that established goals are consistently being met

Essential Job Functions:

• Schedule patient appointments in the emergency room in a timely, efficient and courteous manner and maximizes the patients appointments by scheduling multiple services on the same day if possible and appropriate
• Responsible for accurate and current demographic information
• Maintain a working knowledge of current department scheduling guidelines and testing protocols, such as preps and patient instructions to ensure accurate appointment scheduling
• Serves as a liaison with patients and other departments
• Communicates timely with benefit team for all same-day/next-day add on appointments
• Responsible for maintaining performance standards that ensure the department is operating at peak proficiency and that established goals are consistently being met
• Work is performed under tight deadlines
• Maintain effective communication with patients, physicians, medical staff and the CHS facilities and departments
• Maintaining current knowledge and understanding of government rules, and regulations
• Ability to work with technology necessary to complete job effectively. This includes, but is not limited to, Athena, Cerner, Phone Technology, HMS products, insurance verification/ eligibility tools, patient liability estimation tools, scanning technology and order facilitator
• Ability to perform all other duties as assigned or requested

Administrative Skills:

-Excellent interpersonal skills required to communicate with direct staff and internal/external customers
-Must possess excellent time management and organizational skills
-Demonstrate critical thinking, creativity, problem solving and decision-making skills

Experience:

• Minimum one (1) year scheduling experience in a medical facility, ambulatory surgery facility, or acute-care hospital
• Must have knowledge of CPT, HCPCS, ICD-10 and medical terminology