#MEDIC192240

Medical Services Representative (RSWH)

2022-03-04
  • Organization

  • Regional Hospital of Scranton Regional Hospital of Scranton

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  • Full Time

Job Description

The Medical Services Representative (MSR) must perform duties with an outgoing, helpful, customer-focused attitude and to offer assistance to our customers and/or staff. The MSR will possess customer-service and service recovery skills. Possess the skills/experience to support patient care through the performance of tasks including but not limited to the following: registration functions, order entry and order processing for diagnostic testing departments, distribution of information related to the business, and performance of clerical activities for the clinical laboratory or outpatient center. The MSR will possess the skills/experience necessary for the provision of safe, competent, and efficient patient care provision related to phlebotomy, specimen collection and EKG services.

The Medical Services Representative (MSR) must perform duties with an outgoing, helpful, customer-focused attitude and to offer assistance to our customers and/or staff. The MSR will possess customer-service and service recovery skills, which allow for not only the recognition of verbal and non-verbal signs of dissatisfaction, but also the ability to act immediately and in a professional manner, to prevent an incident of dissatisfaction with service/outpatient center. The MSR will possess the skills/experience to support patient care by facilitating patient access to hospital departments through the performance of various tasks including but not limited to the following: registration functions, order entry and order processing for diagnostic testing departments, distribution of information related to the business, and performance of clerical activities for the clinical laboratory or outpatient center. The MSR will possess the skills/experience necessary for the provision of safe, competent, and efficient patient care provision related to phlebotomy, specimen collection and EKG services. Excellent phlebotomy skills. BLS / CPR certification preferred.   Possess exceptional communication skills, critical thinking skills, and typing skill.

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