#BILLI193645

Billing Specialist - Lakeshore Surgicare - Full Time, Days

2022-03-09
  • Organization

  • Northwest Health - La Porte Northwest Health - La Porte

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  • Full Time

Job Description

The Biller/Collector is responsible for the daily follow up on all delinquent patient balances and claims aged over 45 days. As well as, work closely with the Coder Charge Specialist by collecting necessary information to dispute any claims that are not paid within a timely manner or claims that are underpaid based on our contracts. Communicate regularly with the Office Manager regarding delinquent patient accounts. Provides professional, courteous customer service by screening all individuals entering the facility at designated entrances. Ability to respond to situations and reactions associated with a public facing position.

The Biller/Collector is responsible for the daily follow up on all delinquent patient balances and claims aged over 45 days. As well as, work closely with the Coder Charge Specialist by collecting necessary information to dispute any claims that are not paid within a timely manner or claims that are underpaid based on our contracts. Communicate regularly with the Office Manager regarding delinquent patient accounts. Provides professional, courteous customer service by screening all individuals entering the facility at designated entrances. Ability to respond to situations and reactions associated with a public facing position.

Education: 

  • High School Diploma is required 

Experience: 

  • Minimum of 2 years of experience working accounts receivable for medical office or surgery center.
  • Demonstrates extensive knowledge of methods behind a functioning billing office.
  • Has a successful record of adding value to organizations through the proactive analysis and resolution of potential bottlenecks that may negatively affect the organization.
  • Demonstrates a record of significantly improving patient experience.
  • Possesses superior communication skills, demonstrate the ability to work in a team environment, and be able to effectively direct front and back-end work processes and personnel toward a common goal.

General Responsibilities:

  • Develops and maintains a high level of knowledge and expertise relative to the work of the Billing Department.. Follow regulations for collection, medical records, accounts receivable, and accounts payable in order to meet department goals. Benefits verifications as needed                                                                                            
  • Commitment to Purpose and Community Cares Standards of Behavior - Demonstrates a commitment to the organization's mission, vision and values supporting organizational decisions and behaviors. Contributes to the development and implementation of systems and processes ensuring strategic goal attainment. Actively participates, models and supports work aligned with the five pillars (Quality, Service, People, Finance, and Growth). Actively participates, models, and supports positive behaviors and transparent communications.
  • Developing Expertise - Takes action to continue to develop and acquire new expertise that is of increasing value to the organization: Properly performs temperature screening on all individuals entering the facility; monitors and maintains social distancing compliance. Consistently wears appropriate PPE required to perform the job safely and maintains appropriate supply of items needed for screenings, ensuring equipment is functioning properly.

 

  • Relationships, Conversation and Collaboration - Works as part of a team with others, and shows respect and values diversity toward others.
  • Service Orientation - Demonstrates efforts to discovering, meeting and advocating for the customer's needs. Actively participates to improve the patient experience.
  • Excellence Orientation - Takes actions to continually improve quality and safety in daily work. Actively participates in improving work processes to meet and exceed customer requirements. Identifies opportunities for improvement based on process observation, outcome measures, and feedback from patients and other customers. Reports errors in a timely and appropriate manner. Takes initiative and is accountable for areas of responsibility meeting regulatory requirements including but not limited to maintaining annual TB testing, completing annual mandatories, and maintaining current registration/certification/licensures as appropriate to position requirements. . Maintains work area and personal appearance in a way that reflect professionalism and demonstrates to our patients, visitors and coworkers the importance we place on cleanliness, orderliness and safety.

 

  • Problem Solving - The ability to understand a situation by breaking it apart into smaller pieces or tracing the implications in a step-by-step way.
  • Initiative - The identification of a problem, obstacle, or opportunity and proactively taking action to address current or future problems/opportunities.
  • Impact and Influence - The ability to persuade, convince, influence, or impress others (individuals or groups) in order to get them to go along with or to support one's opinion or position. The key is to understand others, since Impact and Influence is based on the desire to have a specific impact or effect on others.
  • Organizational Awareness - The ability to understand and learn the influence relationships in one's own organization or in other organizations (e.g., key stakeholders, suppliers, etc.). This includes the ability to identify who the real decision makers are; the individuals who can influence them; and to predict how new events or situations will affect individuals and groups within the organization.
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