Systems Analyst

The Systems Analyst functions as systems and desktop support staff within the Information Systems department that services ShorePoint Health customers on matters involving system applications, peripheral devices, user account issues and technology related problems and/or requests. Responsibilities include support for end users, user access, desktop support and technology solutions.

Function as systems and desktop support within the Information Systems department that services ShorePoint Health customers on matters involving system applications, peripheral devices, user account issues and technology related problems and/or requests. Responsibilities include support for end users, user access, and technology. This includes but is not limited to laptop and desktop computers, servers, printers, computer software, scanners, dictation software, and system application/program setups for all department requirements (Radiology, Emergency Dept, Medical Staff, and others). Maintain documentation such as issue logs, logical unit/clinic assignments, IP addresses, inventory, and workstation installation procedures. Responsibilities also include testing, evaluating, and deploying. Coordinates and provides education/training to customers, assists with the needs assessment and works closely with co-workers and vendors in the implementation and roll out of new equipment and/or software. Problems beyond the scope of their ability or responsibility are communicated in a timely manner to IT leadership. Support to other regional and facility IT personnel is provided, as warranted, and participation in 24x7 on-call support is provided based on regional & facility IT staff rotation.