• Organization

  • Lutheran Hospital of Indiana Lutheran Hospital of Indiana

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  • Part Time

Job Description

Job Summary:
  • Under the leadership of assigned Patient Access management, receives, collects and records information from patients in order to complete registration for hospital services. 
  • Coordinates admissions process and communicates with physician offices, nursing and other service areas to promote timely and accurate registration process. 
  • Verifies insurance benefits, obtains pre-authorization/pre-certification when necessary, assesses need/eligibility for financial assistance, collects applicable co-pays and/or deductibles. 
  • Provides support in assisting patients and family members with resolution of all their financial needs by establishing payment arrangements or financial assistance determination.  Includes bank loans, payment-in-full settlements, Medicaid eligibility assistance and charity application processing. 
  • Promotes patient satisfaction, serving as a liaison on behalf of hospital and patient.


Minimal Acceptable Job Qualifications


  • None


  • Course work or training in basic computer keyboard use. 
  • One year of work experience which includes performing financial transactions in a healthcare setting or a minimum of three years of customer service experience required. 
  • Prior patient admitting, managed care, patient billing, or contracting experience a plus but not required.


  • Minimum of a high school graduate or equivalent (GED)
  • Additional course work a plus


Equal Opportunity Employer.

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