Operates a switchboard or telephone console to route incoming calls and place outgoing calls. Relies on instructions and pre-established guidelines to perform the functions of the job. Works under immediate supervision.
Control hospital emergency communication system.
Operates switchboard answering incoming calls, providing pertinent information to all customers in a courteous and professional manner.
Monitor front entrance for any suspicious actions and notify security of such behaviors.
Communicate in an acceptable, easily understood manner and be courteous and helpful with all callers.
Monitors alarms and carries out communication responsibilities as specified in policy and procedure manual.
Answer incoming and outgoing calls and transfer to appropriate department or floor.
Answer patient calls and assist patient and patient’s family with any and all concerns.
Operates paging system for the hospital.
After hours: provide answering services for all on-call departments’ hospital wide.
Willingly and carefully completes additional assignments when given within the time limit requested.
Must be able to operate computer and have knowledge of computer software programs used in PBX.
Responsible for maintaining on-call schedules with updated information.
Responsible for notifying other operators of any changes hospital wide.
Must have knowledge of HIPPA laws.
Attends required educational and training sessions.
Respects the need to preserve positive relationships with other hospital departments.
Always responds promptly with courtesy to every request.
Observe Rules of Courtesy with all patient contact.
Observe Rules of Ethics and Confidentiality with all public contact.
Assist hospital staff and physicians with long distance calling.
Education: High school diploma or equivalent. Must provide a copy of transcripts or diploma upon hire.
Experience: Minimum of one-year experience with clerical duties. Good written and verbal communication skills. Ability to Interact with public. Prior office experience with emphasis on switchboard experience.