• Organization

  • Lutheran Hospital of Indiana Lutheran Hospital of Indiana

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  • Full Time

Job Description

Job Summary: 

  • Under the leadership of assigned Patient Access management, receives, collects and records information from patients in order to complete registration for hospital services. 
  • Coordinates admissions process and communicates with physician offices, nursing and other service areas to promote timely and accurate registration process. 
  • Verifies insurance benefits, documents pre-authorization/pre-certification when necessary, assesses need/eligibility for financial assistance, and collects applicable co-pays and/or deductibles. 
  • Provides support in assisting patients and family members with resolution of all their financial needs by establishing payment arrangements or financial assistance determination.  This includes partial payments, payment-in-full settlements, Medicaid eligibility assistance and charity application processing. 
  • Promotes patient satisfaction, follows community cares standards serving as a liaison on behalf of hospital and patient.

Minimal Acceptable Job Qualifications


  • None required


  • Minimum of two years of experience which included a combination of customer service and financial transaction experience.
  • Prior patient admitting, managed care, patient billing, or contracting experience a plus but not required.


  • Minimum of a high school graduate or equivalent (GED)
  • Additional course work a plus


Equal Opportunity Employer

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