Patient Care Navigator / Full Time-Dayshift

Responsible for improving patient’s level of engagement, overall experience with acute and post-acute care services and ensuring appropriate utilization of in-network health system services. Initiate Patient Call-Back and Monitoring program for patients discharged from Commonwealth Health Hospitals; including inpatient, Emergency Department and Post-Acute Care discharges (ie: LTAC, IRF and SNF.) Care Management Navigator is responsible for ensuring effective coordination of healthcare services from both the acute and post-acute care settings, bridging care and communication with the patient’s primary care physician post-discharge and actively engaging the patient in overall healthcare management. The role of the Care Management Navigator is crucial to increasing patient engagement and establishing a continuum of care, increasing in-network utilization and the improvement of value based and publicly reported scoring.

Bachelor’s degree with a medical background is preferred. Nursing, Social Work, Rehabilitation, Health Sciences or Pharmacy background is beneficial.

A minimum of two years of clinical or healthcare environment experience. Care Management Navigator must be an effective communicator with patients, families and various healthcare professionals. Understanding of hospital based services and post-acute community resources. Project leadership and data analysis experience is a plus. Knowledge of managed care, patient experience performance, quality measures and value based healthcare is preferred.