Financial Counselor - Patient Access

  • Organization

  • Lutheran Hospital of Indiana Lutheran Hospital of Indiana

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  • Full Time

Job Description

New starting rates of pay - contact us for more information!

Job Summary: 

  • Under the leadership of assigned Patient Access management, receives, collects and records information from patients in order to complete registration for hospital services. 
  • Coordinates admissions process and communicates with physician offices, nursing and other service areas to promote timely and accurate registration process. 
  • Verifies insurance benefits, documents pre-authorization/pre-certification when necessary, assesses need/eligibility for financial assistance, and collects applicable co-pays and/or deductibles. 
  • Provides support in assisting patients and family members with resolution of all their financial needs by establishing payment arrangements or financial assistance determination.  This includes partial payments, payment-in-full settlements, Medicaid eligibility assistance and charity application processing. 
  • Promotes patient satisfaction, follows community cares standards serving as a liaison on behalf of hospital and patient.


Minimal Acceptable Job Qualifications


  • None required


  • Minimum of two years of experience which included a combination of customer service and financial transaction experience.
  • Minimum of one to five years experience in a patient accounting or access area preferred.


  • Minimum of a high school graduate or equivalent (GED)


  • Minimum of one to five years experience in a patient accounting or access area preferred

Job Knowledge & Skills:

  • Demonstrates good use of the English language, both verbal and written as well as working knowledge of medical terminology within 1 year of hire date.
  • Requires well-developed organizational skills and basic office operations including filing, to assure appropriate documentation and follow-through to meet the patient and department needs.
  • Demonstrates well developed interpersonal and communication skills necessary to interact effectively with internal and external customers as needed. Ability to react, respond appropriately in a variety of people situations. Able to evaluate a variety of patient situations and make timely decisions, made independently or with appropriate assistance.
  • Demonstrates ability to work in fast-paced deadline oriented environment where proven ability to meet deadlines and constant communication are required.

Computer skills:

  • Capability to complete data entry efficiently and accurately, able to analyze financial data.
  • Demonstrates excellent interpersonal and verbal and written communication skills in order to interact effectively with all customers in a variety of situations.
  • Working knowledge of Microsoft Excel as well as fluent in Google Sheets and Docs.
  • Demonstrates ability to create an atmosphere that promotes professionalism yet caring and empathy to the individual, so that the customer has confidence in the organization’s ability to resolve the need.

  • Able to defuse the upset or distressed customer and obtain their confidence in the organization’s ability to create a resolution.

  • Continually strives to suggest and implement ways to improve personal, departmental and institutional performance significantly related to meeting and exceeding customer satisfaction.


Equal Opportunity Employer

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