Supervisor - ED Patient Access

  • Organization

  • Lutheran Hospital of Indiana Lutheran Hospital of Indiana

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  • Full Time

Job Description

Job Summary:  Under the direction of the Network Director, Patient Access is responsible for the day-to-day operation and supervision of patient financial advocates and other support staff in an assigned area of the department which may include the Emergency Department, Admissions Team, Financial Counseling and Insurance Verification. Coordinates admissions process and communicates with physician offices, nursing and other service areas to promote timely and accurate registration process.  Assures, through assigned staff, the appropriate verification of insurance benefits,  pre-authorization/pre-certification when necessary,  need/eligibility for financial assistance, and collection of applicable co-pays and/or deductibles, and assistance to patients and family members with resolution of all their financial needs by establishing payment arrangements or financial assistance determination. Staffs department as part of the registration team, responsible for call-in staffing, bringing issues to management for review and maintenance of time card management and approval. Required to take call rotating weekends as needed for staffing. 

Minimal Acceptable Job Qualifications

Licensure:   None required

Experience:  Two years progressively more responsible experience in an acute care facility providing patient accounting services and/or registration services. Prior experience in leadership a plus.

Education: Minimum of a high school diploma or GED; additional course work and training a plus

Registration/Certification:  None required.

Job Knowledge & Skills: 

  • Demonstrates strong working knowledge of processes related to area of assignment which may include hospital patient registration process, work assignment structure, account documentation, system operation, regulations and related communication protocol; general knowledge of third party payor requirements as they apply to hospital patient admissions; working knowledge of medical terminology per area of assignment.
  • Demonstrates skills related to patient concerns and problem solving including relations with other departments and service recovery.
  • Requires strong analytical and organizational skills to prepare and maintain various documentation and reports. Supervise activities of staff and ensure compliance with hospital policies, procedures and customer service needs in the patient registration unit.
  • Requires skills to work in a fast paced, multitasked, deadline oriented office environment, with constant communication with patients, families and other hospital departments. Requires leadership, group cohesion and communication skills promoting teamwork and group achievement.
  • Demonstrates a high level of interpersonal and communication skills necessary to interact effectively with all internal and external unit customers as needed.

Equal Opportunity Employer

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