Lutheran Health System Serv
Location FORT WAYNE, IN (Lutheran Health System Serv)
Department Hospital Administration
Essential Duties and Responsibilities:
? Supports market/hospital leaders and outreach team members to effectively align and achieve goals by
establishing and maintaining provider and outreach relationships; planning and coordinating strategic service
line efforts; effectively leveraging appropriate data; and consistent communication of goals/outcomes.
? In coordination with Regional/Market Provider Relations and Market/Hospital leadership, develops quarterly
strategic targeting objectives in alignment with market strategies and initiatives.
? Supports market/facility leadership in the strategic planning process to provide alignment insight, provider
preferences, outreach preferences, and service line growth opportunities through available appropriate data
? Develops a collaborative relationship with the Regional Director of Provider Relations to maintain structure
and integrity of the program, DPO/DCO efforts, growth strategies, service line development, best practice
sharing, data mining, and execution on growth initiatives.
? Ensures timely documentation for outreach calls (meetings) and Issue Resolution Management into the PRM
? Supports monthly and quarterly face-to-face growth meetings with appropriate leaders to ensure a thorough
understanding of our current state of provider/clinical outreach engagements, utilization of facilities, and
continued opportunities to enhance quality focus, improve access to delivery of care, and identify/eliminate
obstacles of available services in our community.
? Collaborates weekly (or as needed) with Market/Hospital CEOs to discuss trends, business growth opportunities,
obstacles to service line retention, and results from the previous week’s Provider Relations outreach activities.
? In alignment with Market/Hospital CEOs, continuously review and modify growth and expansion strategies.
? Attends weekly/monthly market, regional, and/or corporate Provider Relations meetings for enhanced alignment,
training, and development.
? Education: Minimum of a Bachelor’s Degree in Business, Communication, and/or Healthcare related
field from an accredited college or university; Master’s degree in Business and/or Health
? Experience: Requires a minimum of three (3) years healthcare experience.
? Expected Travel: Outward facing 75% of the time, along with occasional training and development
? Ability to research, understand, and explain healthcare service line volumes, provider affinity insight,
facility financial reports, relationship management strategies, and market demographic data tools and
other insightful reports (i.e. Excel, CRM/PRM platforms, Claims Data Software, marketing data
? Ability to demonstrate an executive presence with all levels of the organization, while
demonstrating engagement, confidence, persuasive communication skills, emotional intelligence,
and organizational awareness.
? Ability to execute with consistent and timely documentation, proactive with identifying and
resolving market concerns and opportunities.
? Maintains and upholds the highest standard of ethical behavior in all circumstances.
? Brings high energy, a positive attitude, and a will to win. Perseveres relentlessly when challenged,
acts proactively, and inspires others to do the same.
? Confident and resourceful in taking initiatives to build relationships and meet patient/provider needs.
? Treats the needs of providers, staff, and patients as a priority. Works to develop and communicate
solutions that meet customer needs. Listens well and is considered a subject-matter expert in problem-
solving for outreach, strategy, and growth.
? Takes a systematic and organized approach to growth development processes and works
effectively to rapidly progress decision-makers to action. Able to prioritize
? Is accountable and accepts accountability for one’s own actions and results. Can be depended upon to
execute on agreed upon actions to support both individual and team objectives. Committed to
? Works well with others, provides support and assistance to team members, and helps others to
? Direct Report: Market/Regional Director of Provider Relations
? Indirect: Market/Hospital CEO
? Supervises: N/A
In order to successfully perform this job, with or without a reasonable accommodation, the following are outlined below:
1. The Employee is required to read, review, prepare and analyze written data and figures, using a PC or similar, and
should possess visual acuity.
2. The Employee may be required to occasionally climb, push, stand, walk, reach, grasp, kneel, stoop, and/or
perform repetitive motions.
3. The Employee is not substantially exposed to adverse environmental conditions and; therefore, job functions are
typically performed under
4. The Employee is not substantially exposed to adverse environmental conditions and; therefore, job functions are
typically performed under conditions such as those found within general office or administrative work.