Registrar - Outpatient Rehab - Full Time, Days

  • Organization

  • Northwest Health - La Porte Northwest Health - La Porte

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  • Full Time

Job Description

The Registrar collects information from incoming patients regarding services needed, insurance available, or financial status. May assist in completion of admissions or insurance forms. Contacts insurance providers to verify coverage and obtain authorization for service. Relies on limited experience and judgment to plan and accomplish goals. Performs a variety of tasks. Works under immediate supervision.


  • High school diploma or GED required. 
  • Associates Diploma Preferred


  • Computer knowledge and experience preferred
  • Office experience preferred
  • Insurance experience preferred
  • Previous customer service experience preferred
  • Experience in Cash Balancing/Cash functions role preferred.
  • Typing skill at 40 wpm preferred

General Responsibilities: 

  • Interviews incoming patient or his/her representative to obtain required information for admission. Explains payment procedures and assists in collection of co-payment and deduction.
  • Assembles and identifies all forms for admission process with thorough explanation to the patient and obtains required signatures on appropriate forms for compliance.
  • Demonstrates competent knowledge of the registration process, scanning documents and positive patient identification system.
  • Must be competent in pre-registration of scheduled patients. 10-15 daily
  • Responsible for gathering accurate and complete information for the billing and collection process. Meet or exceed the registration accuracy of 96% or greater monthly and consistently.
  • Greets arriving patients/family and customers in a friendly and professional manner each time, as well as, protects patient and hospital confidentiality, at all times.
  • Follows the Cash Policy/Procedure and the requirements of compliance/guidelines. Monitors devices daily per protocol.
  • Follows IM, ABN and MSP procedures with All Medicare patients.
  • Answers the telephone within two rings, in a professional manner. Maintains a clean professional office environment.
  • Performs all duties and responsibilities with outstanding customer service always with a smile. Participates in mandatory staff meetings and educational offerings, timely.
  • Register/pre-register 25-30 patients, daily.
  • Flexible and will to adjust hours on demands of the organization/customer during special occasions, ED, Holidays, Mass Casualty, Downtime, etc.
  • Promote MDsave to the customer and their family for payment option.
  • Complete daily Task List, Work List and Reports to have timely billing.
  • Commitment in completing the ACL’s class offerings timely.
  • Commitment to Purpose and Community Cares Standards of Behavior - Demonstrates a commitment to the organization's mission, vision and values supporting organizational decisions and behaviors. Contributes to the development and implementation of systems and processes ensuring strategic goal attainment. Actively participates, models and supports work aligned with the five pillars (Quality, Service, People, Finance, and Growth). Actively participates, models, and supports positive behaviors and transparent communications.
  • Developing Expertise - Takes action to continue to develop and acquire new expertise that is of increasing value to the organization
  • Relationships, Conversation and Collaboration - Works as part of a team with others, and shows respect and values diversity toward others.
  • Service Orientation - Demonstrates efforts to discovering, meeting and advocating for the customer's needs. Actively participates to improve the patient experience.
  • Excellence Orientation - Takes actions to continually improve quality and safety in daily work. Actively participates in improving work processes to meet and exceed customer requirements. Identifies opportunities for improvement based on process observation, outcome measures, and feedback from patients and other customers. Reports errors in a timely and appropriate manner. Takes initiative and is accountable for areas of responsibility meeting regulatory requirements including but not limited to maintaining annual TB testing, completing annual mandatories, and maintaining current registration/certification/licensures as appropriate to position requirements.
  • Problem Solving - The ability to understand a situation by breaking it apart into smaller pieces or tracing the implications in a step-by-step way.
  • Initiative - The identification of a problem, obstacle, or opportunity and proactively taking action to address current or future problems/opportunities.
  • Impact and Influence - The ability to persuade, convince, influence, or impress others (individuals or groups) in order to get them to go along with or to support one's opinion or position. The key is to understand others, since Impact and Influence is based on the desire to have a specific impact or effect on others.
  • Organizational Awareness - The ability to understand and learn the influence relationships in one's own organization or in other organizations (e.g., key stakeholders, suppliers, etc.). This includes the ability to identify who the real decision makers are; the individuals who can influence them; and to predict how new events or situations will affect individuals and groups within the organization.
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