Training and Development Coordinator

  • Organization

  • Shared Services Center - Sarasota Shared Services Center - Sarasota

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  • Full Time

Job Description

Provides general training to all new and existing employees on revenue cycle concepts, processes, and systems. This position will be located in the Fort Wayne, IN area.

Essential Job Duties:

  • Assists with the strategic development, coordination and presentation of training and education programs for all associates within the Revenue Cycle teams.
  • Assists with the development of training initiatives and ensures that goals and objectives of those Revenue Cycle teams are properly defined and clearly established.
  • Communicates and educates associates on policies and procedures to ensure compliance with regulatory bodies with both verbal and written communication and ensures consistent company-wide implementation.
  • Cross Train in all areas of the SSC to develop a knowledge base to benefit the education program.
  • Assist with follow-up studies of all completed training to evaluate and measure results, modify programs as needed, and develop effective training materials utilizing a variety of media sources.
  • Assist with the development of communications to ensure associates have knowledge of training events and general information.
  • Conduct training and education meetings, lessons and communication upon direction of the Quality and Training Manager 
  • Travel to all seven Fort Wayne area hospitals to conduct in person training.
  • Assists in the enhancement and standardization of the SSC’s workflow processes throughout the revenue cycle to assist in achieving consistency in maintaining the critical success factors outlined.
  • Works in conjunction with the Quality and Training Manager on all system implementations to clearly define and build workflow from an operational perspective.
  • Recommends and implements for appropriate training programs that will further enhance and hone the technical competencies of the staff at the SSC.
  • Conduct training programs, and acts as a Subject matter Expert on training programs pertaining to the Revenue Cycle team
  • Performs other duties as assigned



  • High school diploma or GED required
  • Associates degree in Education or related field required
  • One year of relative experience in a business setting, preferably health care based required
  • One year experience with creating and creating training documents required.
  • Experience with Cerner preferred
  • Experience with health insurance and registration preferred





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