Director Market - Health Information Management, FT

  • Organization

  • North Knoxville Medical Center North Knoxville Medical Center

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  • Full Time

Job Description

At Tennova Healthcare, we strive to be simply the best.  The best for our community, for our providers and for our employees.

We are purposeful in our commitment to hire the right person for the right job.  You can expect to be in an environment where our culture is dedicated to the safety and well-being of our employees and will work to support you with a team that will become your family.  We are looking for qualified, compassionate individuals, who have integrity, empathy, a positive attitude, are service driven and will focus on excellence.

By joining our team, you can expect to become part of a family that strives to be the best and driven to be the community’s healthcare provider of choice.

About the City
Adventure is just around the corner!

Located on the beautiful Tennessee River, Knoxville, Tennessee offers many scenic views, from the Great Smoky Mountains to a striking downtown area. Knoxville is a fast-growing metropolitan city where you can enjoy fine dining, nightlife and family-friendly activities in this small town with a big town feeling!

Knoxville’s charm continues to be warm and inviting to anyone who lives here. Knoxville offers hiking trails, fishing, camping, bicycling and many more outdoor activities! If you enjoy shopping, Knoxville has shopping options for any shopaholic! With a mixture of hometown shops, our downtown shopping district is fun and easy to navigate. Knoxville’s vibrant downtown area offers entertainment with a variety of diverse and eclectic offerings. From speakeasies to live music venues, Knoxville has a place to satisfy everyone! Dollywood, Dolly Parton’s beloved theme park, is just a car ride away! From roller coasters to glass making, Dollywood is fun for the whole family!

Position Details: Accountable for all aspects of development, management, and financial success of a multi-site specific environment. Plans, directs, organizes and develops the functions within five(5) hospital HIM departments within the market. Responsible for oversight and guidance of market consolidated HIM functions to include as applicable: HIM Unbilled/Revenue Cycle, Master Patient Index (MPI), Medical Record Imaging and Chart Management, and ROI. Works collaboratively with the Facility Privacy Officer (FPO) regarding the implementation of Corporate Privacy policies and procedures for the network in accordance with HIPAA and applicable State/Federal privacy regulations. Responsible for providing health information management leadership and coordinating HIM services across the multi-facility integrated healthcare system to ensure data quality, integrity, confidentiality, retention, and security of health information; to include meeting Federal/State Regulations related to these areas.

Essential Duties and Responsibilities


Ensures all medical records for the network are maintained according to medical staff rules and regulations, TJC and other applicable state/federal regulations.  Effectively manage change and foster improvement and innovation within budgetary parameters for HIM and the Network.  Establishes, reviews, and updates department policies/procedures and job descriptions necessary to maintain an effective and efficient HIM department.  Improves subordinate performance through ongoing counseling, coaching, delegation, and feedback practices.  Develops monitoring tools to provide feedback to staff related to meeting job performance expectations.


Leads the development and promotion strategic Health Information Management model for Network functions and services across multi-hospital sites.  Strategic planning to ensure the appropriate allocation of resources within HIM for the network.  Fosters the continued development of the network model.


Demonstrates creativity, intelligence and discretion in planning, organizing and coordinating Network HIM department functions. Tracks, monitors, reports, and leads facility action planning as applicable on HIM KPI indicators including but not limited to:
?        Operative Reports completed with 24 hours of procedure  >= 98%

?        History and Physical Reports completed within 24 hours of admission or prior to procedure >=98%

?        Delinquency Rate <= 25%

?        Scanning TAT <= 24 hrs 


Collaborates with business partners and other departments to solve ongoing issues that impact the department/organization goals and/or patient care delivery.  Ability to develop and implement appropriate workflow improvements from data collected through problem solving.


Organizes the HIM departments in a structure that results in efficiency, effectiveness, and responsiveness.  Incorporates quality improvement data into departmental goals.


Develop strategies, partnerships and plans to maintain and continuously improve levels of internal and external customer service.


Develop and articulate vision and performance expectations to management and HIM staff.  Develop, coach, support, and mentor management and direct report staff to ensure compliance with all appropriate regulatory/accrediting agencies.


Other duties as assigned



Required Education:


Preferred Education:



Required Experience:

?      Minimum of 4 to 6 years of management experience in HIIM

?      Must present in a professional manner

?      Multi-facility experience

?      Experience in project management

?      Must possess critical thinking skills

?      Must demonstrate the ability to effectively communicate to all levels of the facility including staff, physicians, and the C level administration. Requires effective written and verbal communication skills


Preferred Experience:

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